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Returns & Refunds

Returns & Refunds — Remote From a Boat · Cruising with Kellie

We're a small family shop, and most of what we sell is made to order or shipped directly to you from our fulfillment partners. Here's how we make things right if something goes wrong.

Damaged, defective, or wrong items — we'll fix it

If your order arrives damaged, defective, misprinted, or isn't the item you ordered, email us at cruisingwithkellietravel@gmail.com within 7 days of delivery with:

Once we confirm the issue, we'll send a free replacement or issue a refund for the affected item. You don't need to send anything back — please don't mail items to us unless we ask.

Made-to-order items (shirts, sweatshirts, journals, tumblers, stickers, totes and other custom merch)

These are printed just for you after you order, so we can't accept returns or exchanges for size, color, or change of mind. Please check the size chart and product details before ordering. Damaged, defective, or misprinted items are always covered as described above.

All other items

All sales are final, and we don't accept returns for change of mind or items that are no longer needed. If you have a question about whether something is right for your trip, email us before you order — we're happy to help.

Order changes and cancellations

Need to change or cancel? Contact us within 12 hours of placing your order. After that, your order may already be in production or on its way and can't be changed.

Lost or missing packages

If tracking hasn't updated in 7+ days, or it shows delivered but you can't find your package, contact us within 7 days and we'll work with the carrier to make it right. Please double-check that your shipping address is correct at checkout — we can't cover packages sent to an incorrect address entered at checkout.

Refunds

Approved refunds go back to your original payment method, usually within 10 business days. Your bank or card company may take a few extra days to post it. Gift cards are non-refundable.

Questions? Email cruisingwithkellietravel@gmail.com — we answer every message ourselves.